United Way 2-1-1 Get Connected. Get Answers.


United Way’s 2-1-1 is an easy to remember phone number that connects individuals with resources in our community. 2-1-1 is your one-stop connection to the local services you need including utility assistance, food, housing, child care, after school programs, elder care, crisis intervention and much more. 2-1-1 is always ready to assist you in finding the help you need.

Simply dial 2-1-1 or call 1-888-865-9903.

You can also access Illinois 2-1-1’s growing online database of services here.

With approximately 1.5 million nonprofit organizations in the United States plus scores of government agencies, finding help can be confusing and intimidating. People who need help often do not know where to begin. 2-1-1 call centers are staffed by trained specialists who quickly assess the callers’ needs and refer them to the help they seek. It’s simple to remember, accessible to everyone, toll-free, available 24/7, with multilingual capabilities.

2-1-1 in Sangamon County is funded by United Way of Central Illinois. By bringing this service to the community, especially at a time when more individuals and families need health and human service support, United Way is fulfilling its mission of mobilizing resources to meet community needs.

Dial 2-1-1 or call 1-888-865-9903

Dial 2-1-1 from anywhere in Sangamon or Menard County and you will reach a highly-trained call specialist who will assess your needs and provide referrals to the resources in your community. Every day, call specialists help callers find assistance for complex issues such as financial problems, substance abuse and suicide prevention and for simpler issues such as finding volunteer opportunities and donation options. 2-1-1 is available 24 hours a day every day of the year. Multilingual assistance and TDD access is also available.

2-1-1 enables people to get help or give help.

2-1-1 offers information on a broad range of services, including rent assistance, food banks, affordable housing, health resources, child care, after-school programs, elderly care, financial literacy, and job training programs. Specialists at 2-1-1 centers also facilitate thousands of volunteer hours.

2-1-1 benefits the nation.

The human services system in many of our cities and states is often confusing, costly and time consuming for consumers seeking to give or get help. It need not be this way. A 2-1-1 system produces cost savings for taxpayers, employers and government; and 2-1-1 in any community saves time and enhances the human services experience for those needing assistance.

Supporting 2-1-1 benefits your community.

2-1-1 is locally designed by community stakeholders, who are aware of their local and state needs and resources. 2-1-1 is part of the community fabric and serves the local community. Businesses, nonprofit organizations, and government officials support 2-1-1 as a way to improve the lives of the residents in their communities. 2-1-1 covers over 86% of the nation. 35 states, District of Columbia and Puerto Rico have 100% coverage. The two states with less than 20% coverage are Illinois and Arkansas.

2-1-1 enhances public safety and crisis recovery efforts.

The nation is prepared to make considerable investments in public safety and disaster relief infrastructure and capacity in response to events of natural or human agency. From hurricanes and floods to bio-terrorism, 2-1-1 call centers that already exist in communities, operating 24/7, are the logical platform for building emergency response communication capacity.

In the wake of the Hurricanes Katrina and Rita, hundreds of thousands of Louisiana, Mississippi, Texas, and Alabama residents called 2-1-1 with a multitude of needs, including shelter, transportation, medical, food and water, construction materials, mental health, and questions about the availability of and application process for federal, state, and nonprofit assistance. 9-1-1 referred non-emergency calls to 2-1-1, freeing up 9-1-1 operators for life-and-death situations.

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